Returns & Refunds Policy
Last updated: 12/09/2025
At Donny Utton Music & Books, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
Digital Products (eBooks, Music Downloads, Courses)
- Due to the nature of digital items, all digital sales are final once the download or access link has been delivered.
- We do not refund digital products.
- If you experience technical issues accessing your purchase, please contact us at hello@donnyutton.com and we’ll make sure you get working access.
Physical Products (Books, CDs, Merch)
- You may return most new, unopened items within 14 days of delivery for a full refund.
- Items must be returned in their original condition and packaging.
- To start a return, email hello@donnyutton.com with your order number and reason for return. We’ll provide the return address and instructions.
Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges
- We only replace items if they are defective, damaged, or misprinted.
- If you need an exchange for the same item, contact us at hello@donnyutton.com.
Shipping Costs
- Customers are responsible for paying shipping costs for returns, unless the item arrived damaged or faulty.
- Original shipping costs are non-refundable.
Contact Us
If you have any questions about returns or refunds, email us at:
📧 hello@donnyutton.com